Refund Policy

This Refund Policy supplements our Terms of Service. It describes when you can get money back from us and when you can't.

To request a refund, email legal@rebel-cards.com with your account email and the charge details. We respond within 2 business days.

1. Subscriptions

We offer paid subscription tiers (Free / Premium / Owner). You can cancel any time from in-app Settings.

• Prorated refund within 14 days of charge: if you cancel within 14 days of the most recent subscription charge (initial or renewal), we will refund the unused portion of that billing period on a prorated basis.
• After 14 days: cancellation takes effect at the end of the then-current billing period; no further refund is issued. You retain paid features through that period.
• Billing errors: if you were billed in error (duplicate charge, failed provisioning, charged after cancellation), we will refund 100% within 30 days of the charge regardless of the 14-day window. Tell us promptly.
• Free tier: no charge, no refund.

2. Per-action credits

Some features (AI grade runs, premium-model lookups, voice transcription, agentic chat actions) consume per-action credits.

• Consumed credits are non-refundable. Once an AI run completes (whether or not you were satisfied with the result), the credit is spent.
• Unconsumed credits are refundable within 14 days of purchase at the price you paid.
• Promotional / bonus credits (granted as part of a marketing campaign, founder offer, or apology) are non-refundable.

3. AI grading-service refunds

For our optional full-service grading workflow where you ship cards to us:

• Service fee refund(the fee you paid Rebel Cards, separate from PSA's fee): if we never produced an AI grade for a card (e.g., the photos we took were unusable, our service was down, we lost the card before scanning), we refund our service fee for that card 100%.
• Service fee partial refund: if we produced an AI grade but failed to submit the card to PSA within the published submission window, we refund 50% of our service fee on request.
• PSA fees are not refundableby us. PSA's per-card fee is paid to PSA, governed by PSA's own terms. If PSA voids a submission, work with PSA on their refund process; we will not be in the middle of that.
• Grade-match guarantee: if you opted into our published grade-match guarantee for a specific card and PSA returns a lower grade than our AI estimate by more than the guarantee threshold, we will issue the guarantee amount per the terms in effect when you purchased it. Guarantee terms are case-by-case and may include a maximum payout per card and a maximum payout per customer per year.

4. Custody loss or damage

If a card in our custody is lost or damaged while we are responsible for it (from when we sign for the inbound shipment to when the outbound carrier signs for the return shipment):

• We will pay the lower of: (a) the card's documented value at intake, or (b) our per-card insurance limit of [OPERATOR REVIEW: insert per-card limit].
• Aggregate per-shipment payout is capped at [OPERATOR REVIEW: insert per-shipment limit].
• Documented value means the price you declared at intake plus corroborating evidence (recent comparable sale, recent purchase receipt, or third-party grade with current population data). Cards declared above the per-card limit require advance written approval and may require additional insurance at your expense — without that approval, payout is capped at the standard per-card limit.
• We do not cover damage that occurred before we signed for the shipment (carrier-caused damage is between you and the carrier).
• We do not cover loss caused by your inaccurate intake declaration.

5. eBay fees, shipping fees, and other third-party fees

• We do not refund eBay fees, marketplace fees, or payment-processor fees charged by third parties. Those are between you and the third party.
• We do not refund shipping costs (inbound or outbound) unless we caused the loss or damage in Section 4.
• If a card sells and the buyer files a return/refund through eBay, eBay's return policy governs — we are not a party to that return.

6. Chargebacks

If you initiate a payment-card chargeback for a charge you could have addressed through this Refund Policy, we may suspend your account pending resolution. We may also contest chargebacks we believe are improper. Repeated improper chargebacks are grounds for termination.

7. How to request a refund

Email legal@rebel-cards.com with:

• The email address on your account.
• The charge date and amount (or Stripe receipt number).
• A short explanation of why you're requesting a refund.

We reply within 2 business days. Approved refunds are issued to the original payment method within 5-10 business days of approval.

Questions? Contact us at legal@rebel-cards.com.